Telephone Console Operator
1 month ago
Job Summary
We are seeking a skilled Telephone Console Operator to join our team at Jackson Memorial Perdue Medical Center. As a key member of our staff, you will be responsible for receiving and placing telephone calls, acting as the receptionist for the facility, and providing exceptional customer service.
Responsibilities
- Answer all incoming local and long-distance calls and make proper connections.
- Place long-distance calls and log them in the log book.
- Handle emergencies, including fire drills and code blue.
- Keep logs for residents' incoming packages and volunteer sign-ins.
- Act as the receptionist for the facility.
- Train new employees on the switchboard.
- Make facility announcements.
- Respond to emergencies and disasters in accordance with the Comprehensive Emergency Management Plan.
- Demonstrate behaviors of service excellence and CARE values.
Requirements
Generally requires 0 to 3 years of related experience. A high school diploma is strongly preferred. Valid licenses or certifications may be required based on the job or specialty.
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