Telephone Console Operator

1 month ago


Miami, Florida, United States Jackson Health System Full time

Job Summary

We are seeking a skilled Telephone Console Operator to join our team at Jackson Memorial Perdue Medical Center. As a key member of our staff, you will be responsible for receiving and placing telephone calls, acting as the receptionist for the facility, and providing exceptional customer service.

Responsibilities

  • Answer all incoming local and long-distance calls and make proper connections.
  • Place long-distance calls and log them in the log book.
  • Handle emergencies, including fire drills and code blue.
  • Keep logs for residents' incoming packages and volunteer sign-ins.
  • Act as the receptionist for the facility.
  • Train new employees on the switchboard.
  • Make facility announcements.
  • Respond to emergencies and disasters in accordance with the Comprehensive Emergency Management Plan.
  • Demonstrate behaviors of service excellence and CARE values.

Requirements

Generally requires 0 to 3 years of related experience. A high school diploma is strongly preferred. Valid licenses or certifications may be required based on the job or specialty.



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