Route Sales Representative
2 days ago
The Route Sales Representative is responsible for meeting customer needs through up-selling/cross-selling and providing superior customer service by proactively managing all route responsibilities. This role requires excellent customer service and route sales skills, as well as the ability to operate a delivery vehicle safely and efficiently.
Key Responsibilities:
- Solicit new customers and up-sell/cross-sell services to ensure a profitable product mix.
- Actively participate in promotions and contests, training, and audits to ensure compliance with company policies and procedures.
- Follow company policies and procedures regarding installation of new customers, managing customer needs, and all aspects of service.
Performance Goals:
- Ensure customer loyalty, retention, and provide outstanding customer service by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
Additional Responsibilities:
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
- Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments, keep route paperwork current, and ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
Qualifications:
- Have and maintain a valid driver's license, CDL when applicable.
- Have and maintain a driving record free of chargeable accidents, speeding, or safety violations.
- Demonstrate excellent skills in customer service and route sales, as well as excellent verbal and written communication skills in English.
- Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- Daily, by delivery vehicle within a route.
Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands: sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
Alsco Uniforms is an Affirmative Action/Equal Employment Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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