Senior Director of Rail Operations

3 days ago

Philadelphia, Pennsylvania, United States Septa Full time
Job Title: Senior Director of Rail Operations

SEPTA is seeking a highly experienced and skilled Senior Director of Rail Operations to oversee the operation of the Regional Railroad Personnel Assignment Office (PAO) and manage RRD Stations/Customer Service to achieve optimum use of facilities and staffing in providing safe, courteous, dependable and efficient transportation services to customers.

Key Responsibilities:
  • Oversee the RRD PAO in its development of staffing for all scheduled RRD revenue train service, including staffing projections, training, payroll, and crew dispatching.
  • Manage the operation of Center City and outlying field station operations, including staffing, facility management, third-party contract management, and customer service/communication.
  • Ensure effective customer-focused communications at all Railroad stations and customer facilities, including information related to construction/maintenance projects that have a customer service impact.
  • Coordinate and interface with various departments and external agencies on customer communication regarding service and schedule changes.
  • Ensure the safety, cleanliness, and state of good repair of all Center City Railroad passenger stations, coordinating Railroad station repair projects with other SEPTA departments and outside agencies as necessary.
  • Develop goals, rules, and programs designed to improve the safety, quality, productivity, and efficiency of railroad service to increase customer satisfaction.
  • Monitor and report employee performance and railroad service related to customer complaints and commendations.
Requirements:
  • Bachelor's Degree in a business or transportation-related field, plus ten (10) years of progressively responsible transit experience, including five (5) years in a managerial/administrative capacity involving labor relations and the assignment of work for both hourly and managerial personnel.
  • Equivalent combination of experience and education may be considered in lieu of the above requirements.
  • Strong verbal, written, and interpersonal skills, including the ability to successfully work with senior managers, the public, and public agencies.
  • Knowledge of BLET, UTU-SMART, and TCU labor contracts and work rules preferred.
  • Familiarity with NORAC operating rules and SEPTA special instructions.
  • Proficiency with Personal Computers/Microsoft Office, including Word, Excel, and PowerPoint.
  • Excellent organization, coordination, and team management skills, exceptional attention to detail, and ability to lead a large staff with clear and focused direction.
  • Valid driver's license.
Benefits:
  • Comprehensive benefits and retirement program, including medical, prescription, dental, vision, defined benefit pension plan, voluntary governmental 457B deferred comp plan, life insurance, paid parental leave, tuition reimbursement, SEPTA transportation pass, and public service loan forgiveness program.
  • Generous vacation allowance and dependent care flexible spending account.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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