Airport Operations Manager
3 weeks ago
SP+ is seeking a highly skilled Airport Operations Manager to oversee the day-to-day operations of our airport parking facilities. As a key member of our team, you will be responsible for managing staff, ensuring customer satisfaction, and maintaining a safe and secure environment.
Key Responsibilities- Direct and manage the activities of staff and contract personnel to ensure proper facility operation.
- Prepare and manage annual expense operating budgets and ensure facilities are operating within budget parameters.
- Review and approve bi-monthly expense reimbursement reports.
- Evaluate staff performance, serve disciplinary notices, and handle first-step grievances.
- Act as primary contact between the union(s) representing various employee classifications.
- Inspect grounds, facilities, and equipment to ensure safe and proper working conditions and initiate corrective actions as needed.
- Serve as liaison between the Airport and on-site management, local operations, and corporate offices.
- Lead weekly phone calls/meetings with clients to report on finances, operations, and ongoing projects/strategies.
- Coordinate and manage routine maintenance projects and special projects related to facility improvements.
- Supervise the work of sub-contractors to ensure work is done properly and per the contract.
- Coordinate facility openings/closings and determine staffing requirements to accommodate work while ensuring desired service levels.
- Interact with customers to answer questions, investigate complaints/violations, and resolve problems.
- Monitor office audits of daily cashier reports to ensure proper sales totals are reported and recorded on time and maintain security vigilance over possible employee theft and/or inefficiencies.
- Monitor and review all damage claims to assign responsibility and recommend plans or programs to improve safety of operations.
- Required Education: Bachelor's Degree strongly preferred.
- Work Experience: A minimum of two years management experience, preferably at a large, dynamic parking installation.
- Previous airport, customer service, and union experience are highly recommended.
- Computer Skills: Basic working knowledge of Microsoft Office applications.
- Equipment Used: Personal computers, monitoring cameras, telephones, two-way radios, printers, and copiers.
- License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
- Other Requirements: All employees must be able to obtain and maintain an Airport issued (FBI clearance) badge.
SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients, and customers invest in us must always matter.
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