Financial Aid Clerk Position

2 weeks ago


Tullahoma, Tennessee, United States Tennessee Board of Regents Full time
Financial Aid Clerk Job Description

At Tennessee Board of Regents, we are seeking a highly skilled and detail-oriented Financial Aid Clerk to join our team. The successful candidate will be responsible for assisting with the day-to-day operations within the financial aid office, serving as a front-line personal contact for students and others with questions regarding the financial aid process, and maintaining and updating the financial aid chatbot.

Key Responsibilities:
  • Assist with the management of assigned financial aid programs, including administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester.
  • Provide exceptional customer service to students, parents, and other stakeholders via email, phone, or in-person, addressing general questions about financial aid programs, processes, eligibility, refunds, and impact of withdrawal or over awards.
  • Maintain and update the financial aid chatbot to ensure accurate and timely responses to student inquiries.
  • Review documents received for accuracy and completeness, and maintain files accurately in both paper and electronic formats.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent, and two years' experience in a higher education setting.
  • Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year-for-year basis up to two years.
  • Strong interpersonal skills, ability to effectively communicate with diverse stakeholders, and proficiency in computer skills, including ERP systems, word processing, spreadsheets, email, database, and internet.

We offer a comprehensive benefits package, including an excellent retirement package, 401K plan with match, paid annual holidays, health and dental insurance, tuition discounts, and state employee discounts. If you are a motivated and detail-oriented individual with a passion for higher education, we encourage you to apply for this exciting opportunity.



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