ServiceNow ITIL Process Analyst

1 week ago


Idaho Falls, Idaho, United States Idaho National Laboratory Full time
Job Title: ServiceNow ITIL Process Analyst

Idaho National Laboratory is seeking a highly skilled ServiceNow ITIL Process Analyst to join our team. As a ServiceNow ITIL Process Analyst, you will be responsible for analyzing and improving business processes, identifying areas for process improvement, and implementing changes to enhance efficiency and effectiveness.

Key Responsibilities:
  • Analyze business processes and identify areas for improvement
  • Develop and implement process improvements
  • Collaborate with stakeholders to ensure process changes are effective and efficient
  • Provide training and support to end-users on new processes and procedures
  • Monitor and evaluate process performance and make recommendations for further improvement
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in ITIL process analysis and improvement
  • ServiceNow ITIL certification
  • Excellent analytical and problem-solving skills
  • Strong communication and collaboration skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

Idaho National Laboratory is an Equal Employment Opportunity (EEO) employer. We are committed to diversity and inclusion in the workplace. We encourage applications from qualified candidates of all backgrounds.



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