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ServiceNow Platform Architect

2 months ago

Idaho Falls, Idaho, United States Battelle Energy Alliance Full time
Job Title: ServiceNow Platform Architect

We are seeking a highly skilled ServiceNow Platform Architect to join our team at Idaho National Laboratory. As a ServiceNow Platform Architect, you will be responsible for designing and developing ServiceNow architecture solutions to business problems according to the enterprise architecture direction and standards.

Key Responsibilities:
  • Design, develop, and maintain overall system architecture within the cloud environment.
  • Coordinate design and integration of complete solutions, including integrations with commercial and other enterprise systems.
  • Maintain in-depth knowledge of new technologies required to provide long-term enhancements to the reliability, performance, and functionality of system architecture.
  • Develop specifications for new products and services, and research and recommend technology and information to improve current systems and meet future mission needs.
  • Perform system design and programming, ensuring that the development is configured within best practices and INL development standards.
  • Model and frame business scenarios that are meaningful and which impact critical business processes and decisions.
  • Develop customizations to integrate applications and federate services across multiple organizations.
  • Provide support to technical resources during execution of projects and solution development.
  • Provide technical direction and mentoring for junior staff to increase their knowledge, skills, and abilities.
  • Coach members of IT in the effective use of standards and tools within the established architecture.
  • Document best practices, install, patch, and upgrade supporting products, establish policies, and document procedures to maintain them.
Qualifications:
  • Bachelor's degree in computer science, software engineering, computer information systems, information technology, or related field, and 9 years of relevant experience, or Master's degree and 6 years of relevant experience, or 15 years of relevant experience in lieu of degree.
  • Demonstrated understanding of ITIL processes and practices.
  • Professional experience in an enterprise environment with multiple integration points.
  • Experience in design and implementation of ServiceNow solutions.
  • ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified System Administrator (CSA), and ServiceNow Certified Application Developer (CAD).
  • Experience integrating vendor/cloud software with in-house systems.
  • Due to job-specific access requirements, this position requires US Citizenship.
Desired Skills:
  • Demonstrated experience with Microsoft SQL databases.
  • Experience using Jira or similar tool.
  • Experience with Agile, Scrum, and Kanban development methodologies.
  • ITIL Foundations Certified V3 or V4 (V4 preferred).
Benefits and Relocation:

We offer a comprehensive benefits package, including medical, dental, vision, and flexible spending accounts, 401(k) with a 4.2% employer contribution and up to 4.8% match, paid time off, employee education program (tuition assistance), and a comprehensive relocation package.

Idaho National Laboratory is an Equal Employment Opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees.