ServiceNow Platform Architect

5 hours ago

Idaho Falls, Idaho, United States Battelle Energy Alliance Full time
Job Title: ServiceNow Platform Architect

Idaho National Laboratory is seeking a highly skilled ServiceNow Platform Architect to join our Information Technology (IT) department. As a ServiceNow Platform Architect, you will play a critical role in designing and developing ServiceNow architecture solutions to business problems according to the enterprise architecture direction and standards.

Key Responsibilities:
  • Design, develop, analyze, and maintain overall system architecture within the cloud environment.
  • Coordinate design and integration of complete solutions, including integrations with commercial and other enterprise systems.
  • Maintain in-depth knowledge of new technologies required to provide long-term enhancements to the reliability, performance, and functionality of system architecture.
  • Develop specifications for new products and services, and research and recommend technology and information to improve current systems and meet future mission needs.
  • Perform system design and programming, ensuring that the development is configured within best practices and INL development standards.
  • Model and frame business scenarios that are meaningful and which impact critical business processes and decisions.
  • Develop customizations to integrate applications and federate services across multiple organizations.
  • Provide support to technical resources during execution of projects and solution development.
  • Provide technical direction and mentoring for junior staff to increase their knowledge, skills, and abilities.
  • Document best practices, install, patch, and upgrade supporting products, and establish policies and document procedures to maintain them.
Qualifications:
  • Minimum Requirements:
    • Level 4: Bachelor's degree in computer science, software engineering, computer information systems, information technology, or related field, and 9 years of relevant experience, or Master's and 6 years of relevant experience, or 15 years of relevant experience in lieu of degree.
    • Demonstrated understanding of ITIL processes and practices.
    • Professional experience in an enterprise environment with multiple integration points.
    • Experience in design and implementation of ServiceNow solutions.
    • ServiceNow Certified Implementation Specialist (CIS).
    • ServiceNow Certified System Administrator (CSA).
    • ServiceNow Certified Application Developer (CAD).
    • Experience integrating vendor/cloud software with in-house systems.
    • Due to job-specific access requirements, this position requires US Citizenship.
  • Desired Skills:
    • Demonstrated experience with Microsoft SQL databases.
    • Experience using Jira or similar tool.
    • Experience with Agile, Scrum, and Kanban development methodologies.
    • ITIL Foundations Certified V3 or V4 (V4 preferred).
Benefits and Relocation:
  • Medical, Dental, Vision, and Flexible Spending Accounts.
  • 401(k) with a 4.2% employer contribution and up to 4.8% match.
  • Paid time off (personal leave).
  • Employee Education Program (tuition assistance).
  • Comprehensive Relocation Package.
  • Benefit eligibility subject to multiple factors, including employment status and position classification.

Idaho National Laboratory is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities, and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

Our mission is to discover, demonstrate, and secure innovative nuclear energy solutions, other clean energy options, and critical infrastructure.

Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements:

To be eligible for employment at INL, males born after December 31, 1959, must have registered with the Selective Service System (SSS). For more information, see www.sss.gov.

Equal Employment Opportunity:

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and people of color are strongly encouraged to apply.

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information:

When applying to positions, please provide a resume and answer all questions on the following screens. Applicants who fail to provide a resume or answer the questions may be deemed ineligible for consideration.

INL does not accept resumes from third-party vendors unsolicited.

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