Business Relationship Manager

3 weeks ago


Plano, Texas, United States TEPHRA Full time
Job Description

We are seeking a motivated and experienced Business Relationship Manager to cultivate and maintain strong relationships with our business clients within the Telecom sector.

This role will involve understanding the unique needs of customers, providing tailored solutions, working with cross-functional teams, presenting the solution to customers, working with delivery leads, and ensuring the highest level of customer satisfaction.

Responsibilities:
  • Develop and maintain relationships with key clients within the telecommunications industry.
  • Client relationship management and business development, lead client relationships, and build a portfolio of >$20 MN, responsible for end-to-end sales process and in-life management of customer relationships (post-sales).
  • Ability to present and interact at all levels, and have consultative sales capability.
  • Ability to work and collaborate across other teams in various service lines and anchor together for the account.
  • Exposure to delivery, sales, or pre-sales roles will be required.
  • Understand the specific needs and challenges of customers and provide solutions to meet those needs.
  • Own and build the account plan and sales strategy for B2B, IT vertical.
  • Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support.
  • Drive thought leadership in the vertical supporting Enterprise (Business to Business).
  • Collaborate with internal teams to ensure timely delivery of products or services and to address client needs effectively.
  • Identify opportunities for upselling or cross-selling additional services to existing clients.
  • Monitor client satisfaction and proactively address any concerns or issues to maintain high levels of customer satisfaction.
  • Stay informed about industry trends, market developments, and competitor activities to identify potential opportunities or threats.
  • Work closely with senior customer teams (VP's and Directors) to suggest, advise, evaluate, and drive business growth.
Requirements:
  • 8 to 10+ years of relevant experience, with strong sales/relationship management/account management experience.
  • Business development and project management experience.
  • Experience in the Telecommunications, Media, or similar industry domain.
  • Hands-on experience with proposal creation and leading proposal presentations.
  • Strong leadership, interpersonal, communication, and presentation skills.
  • Wide variety of IT and business consulting engagement experience.
  • Highly organized with the ability to manage clients in large and complex structures.
  • Proactive and self-motivated, with a strong drive to achieve results and exceed client expectations.


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