Customer Service Director
4 weeks ago
Position Overview
At David Peterson - State Farm Agent, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring that their needs are met in a timely and efficient manner.
Responsibilities
- Develop and maintain a deep understanding of our clients' needs and preferences.
- Provide prompt and accurate responses to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Work closely with our team to ensure seamless communication and coordination with clients.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong organizational and time management skills.
- Ability to maintain confidentiality and handle sensitive information.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our business. If you are a motivated and customer-focused professional who is passionate about delivering exceptional service, we encourage you to apply.
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