Customer Service Team Lead

1 week ago


Bedford, Texas, United States Markel Full time
Job Description

As a Contact Center Supervisor at Markel, you will play a critical role in driving team performance and excellence. Your key responsibilities will include:

Main Responsibilities
  • Team Leadership: Clearly define expectations for your team and foster a sense of ownership, responsibility, and accountability.
  • Process Improvement: Assist the manager in designing, testing, and implementing system enhancements and new systems, working closely with the IT development team and other supervisors.
  • Collaboration and Communication: Work collaboratively with the Communications, Insurance, Business Services, and Manager teams to ensure seamless service delivery.

Requirements

  • Strong leadership and communication skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Experience in process improvement and change management.

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