Membership Service Representative II
4 weeks ago
About the Role:
The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants.
Key Responsibilities:
- Provide excellent service to members, guests, and program participants in the branch and on the phone.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or tour prospective members and program participants.
- Support membership operations through the sale of memberships and program offerings.
- Develop and maintain a knowledge base to respond to member, prospective member, and program participant questions.
- Build committed and connected relationships with members, volunteers, and collaborative partners.
- Resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
- Maintain certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
- Adhere to and implement all policies and procedures listed in the training manual.
- Communicate in a positive manner with members, guests, program participants, and volunteers.
Requirements:
- Computer proficiency with MS Office Suite.
- Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
- Ability to attend, complete, and pass Point of Sale training.
- Maintain privacy requirements by not sharing personal information about members.
- High degree of human relation skills: ability to effectively communicate and manage information to peers, staff, and volunteers.
Preferred Requirements:
- 1+ years of experience in work relating to customer service, either paid or volunteer.
- SPIRIT helpful.
- Previous YMCA or non-profit experience.
About the YMCA of Metro Atlanta:
The YMCA of Metro Atlanta is a non-profit organization dedicated to serving the community through education, wellness, youth development, and community-building programs. We are committed to creating a positive impact on the lives of our members and the community we serve.
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