Membership Service Representative II

2 days ago

Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time
Job Title: Membership Service Representative II

At the YMCA of Metro Atlanta, we're seeking a highly skilled and dedicated Membership Service Representative II to join our team. As a key member of our membership operations team, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:
  • Provide outstanding customer service to members, guests, and program participants, ensuring a positive experience and promoting member retention.
  • Welcome and engage with members as they enter and leave the YMCA, fostering a sense of community and belonging.
  • Support membership operations by selling memberships and program offerings, ensuring a seamless experience for our members.
  • Develop and maintain a comprehensive knowledge base to respond to member inquiries and provide accurate information.
  • Build strong relationships with members, volunteers, and collaborative partners, promoting a culture of inclusivity and respect.
  • Resolve membership concerns and escalate unusual situations or unresolved issues to supervisors.
  • Maintain certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures outlined in the training manual.
  • Communicate effectively with members, guests, program participants, and volunteers, providing assistance as needed.
  • Assist in the annual branch Why It Matters Campaign, achieving individual and team goals.
  • Complete required SPIRIT trainings and apply SPIRIT according to established guidelines.
Requirements:
  • Proficiency in MS Office Suite.
  • Ability to handle multiple tasks, work independently, problem-solve, and possess effective time management skills.
  • Ability to attend, complete, and pass Point of Sale training.
  • Maintain confidentiality and handle personal information about members with discretion.
  • High degree of human relation skills, including effective communication and conflict resolution.
  • Ability to establish, collaborate, and maintain relationships with staff, members, volunteers, schools, and the general public.
Preferred Requirements:
  • 1+ years of experience in customer service, either paid or volunteer.
  • SPIRIT certification is a plus.
  • Previous YMCA or non-profit experience is desirable.

The YMCA of Metro Atlanta is an equal opportunity employer and does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

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