Membership Service Representative

3 hours ago

Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Service Representative to join our team at the YMCA of Metro Atlanta. As a key member of our branch team, you will be responsible for providing exceptional service to members, guests, and program participants, ensuring a positive and welcoming experience for all.

Key Responsibilities
  • Provide excellent service to members, guests, and program participants, contributing to member retention and satisfaction.
  • Welcome members as they enter and leave the YMCA, creating a warm and inviting atmosphere.
  • Greet, engage, and/or provide tours to prospective members and program participants, showcasing the benefits of YMCA membership.
  • Support and/or is directly involved in the sale of memberships and/or program registrations, meeting sales targets and exceeding member engagement goals.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions, demonstrating a high level of product knowledge and expertise.
  • Take steps to build committed and connected relationships with members, volunteers, and collaborative partners, fostering a sense of community and belonging.
  • Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues, ensuring prompt and effective resolution.
  • Implement the YMCA safety protocols related to branch operations, ensuring a safe and healthy environment for all.
  • Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures, staying up-to-date with the latest training and protocols.
  • Maintain privacy requirements by not sharing personal information about members, including phone numbers, addresses, program participation, financial information, or personal situations.
  • Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented, ensuring compliance and adherence.
  • Communicate in a positive manner with members, guests, program participants, and volunteers, providing appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign, achieving individual and team goals as related to the campaign.
  • Attend all staff meetings and trainings, as required, staying informed and engaged with the latest developments and initiatives.
Requirements
  • A working knowledge of computers (MS Word, MS Excel)
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
  • Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and public
Preferred Requirements
  • 1+ years of experience in work relating to customer service, either paid or volunteer
  • SPIRIT helpful
  • Previous YMCA or non-profit experience
Work Environment & Physical Demands

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting

This job posting is subject to change at any time.

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence.

The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

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