Membership Service Representative

3 weeks ago


Atlanta, Georgia, United States YMCA Of Metro Atlanta Full time

About the Role:

The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:

  • Provide excellent service to members, guests, and program participants in the branch and on the phone.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or provide tours to prospective members and program participants.
  • Support and/or is directly involved in the sale of memberships and/or program registrations.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Implement the YMCA safety protocols related to branch operations.
  • Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Maintain privacy requirements by not sharing personal information about members.
  • Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
  • Attend all staff meetings and trainings, as required.

Requirements:

  • A working knowledge of computers (MS Word, MS Excel).
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers.
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public.

Preferred Requirements:

  • 1+ years of experience in work relating to customer service, either paid or volunteer.
  • SPIRIT helpful.
  • Previous YMCA or non-profit experience.

Work Environment & Physical Demands:

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.



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