Membership Service Representative
3 weeks ago
About the Role:
The YMCA of Metro Atlanta is seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, guests, and program participants.
Key Responsibilities:
- Provide excellent service to members, guests, and program participants in the branch and on the phone.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or provide tours to prospective members and program participants.
- Support and/or is directly involved in the sale of memberships and/or program registrations.
- Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
- Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
- Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Implement the YMCA safety protocols related to branch operations.
- Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
- Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
- Maintain privacy requirements by not sharing personal information about members.
- Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
- Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
- Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
- Attend all staff meetings and trainings, as required.
Requirements:
- A working knowledge of computers (MS Word, MS Excel).
- Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
- High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers.
- Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public.
Preferred Requirements:
- 1+ years of experience in work relating to customer service, either paid or volunteer.
- SPIRIT helpful.
- Previous YMCA or non-profit experience.
Work Environment & Physical Demands:
Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.
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