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Business Operations Associate II

2 months ago

Kansas City, Missouri, United States UMB Financial Corporation Full time
About the Role

The Private Wealth Management team at UMB Financial Corporation is seeking a highly skilled Business Operations Associate II to join their team. As a key member of the operations team, you will be responsible for executing operational activities to deliver excellent service to Private Wealth Management clients.

Key Responsibilities
  • Execute operational procedures in a timely and accurate manner.
  • Provide training, release management, capture firm POV, and establish standardization.
  • Serve as a liaison between the front and middle offices and our technology providers.
  • Track, maintain, and report on KPIs.
  • Responsible for executing on day-to-day transactions for areas of direct responsibility in operations.
  • Works collaboratively with Senior Associates on team to resolve complex operational issues and escalations.
  • Ensure internal clients have a positive service experience that always exceeds their expectations.
  • Build and maintain internal relationships to drive continuous improvement of processes.
  • Leverage Private Wealth technologies to process transactions and deliver on responsibilities.
  • Understand overall business needs and help identify value-added services and client/associate experiences that Private Wealth can provide.
  • Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions.
  • Ensure adherence to corporate policy, operational policy, and regulatory guidance.
Requirements
  • Bachelor's degree in a relevant field or combination of education and experience that provides an equivalent background.
  • 3+ years of applicable experience within Financial Services.
  • Solve complex problems.
  • Attention to detail, yet ability to grasp big picture.
  • Highly organized and can effectively multi-task.
  • Understanding of financial services operational best practices and a knack for generating "wow" moments for clients.
  • Ability to balance a client experience mindset when managing and controlling business risks.
  • Ability to work independently, collaborating with others to accomplish client objectives.
  • Analytical problem solver with the ability to think creatively.
  • General knowledge of new account opening, investments, client onboarding requirements and cash management.
  • Ability to organize and prioritize activities to ensure completion within established deadlines.
  • Exceptional written communication.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
  • Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape.
Preferred Qualifications
  • Demonstrated client service experience within a wealth management institution.
  • Knowledge of Personal Trust, Custody, and Investment management service offerings and account types.
  • Working knowledge of complex account types.
  • Demonstrated experience with a wide range of client situations and inquiries.
  • General knowledge of compliance rules and regulations within wealth management.
  • Proficiency in eMoney client portal and financial planning software.
  • Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion.
  • Proficiency in Salesforce CRM software.
Compensation Range

Minimum: $44, Maximum: $103,820.00

The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

About UMB

UMB Financial Corporation is a financial services company that provides a range of financial services to individuals, businesses, and institutions. We are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request.

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