Business Operations Manager

4 weeks ago


Kansas City, Missouri, United States Wal-Mart Stores , Inc. Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in providing exceptional member service and supporting the success of our business operations. This role involves leading a team of associates, communicating with management, and ensuring compliance with company policies and procedures.

Key Responsibilities
  • Lead and develop a team of associates to achieve business goals and objectives
  • Communicate effectively with management and other stakeholders to ensure seamless operations
  • Ensure compliance with company policies and procedures, including those related to member service, sales, and operations
  • Provide guidance and support to associates on member service approaches and techniques
  • Assist with recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Support membership growth and retention by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Meet membership goals and promote the value of Sam's Club products and services
Requirements
  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Benefits

As a Member Team Lead at Sam's Club, you will receive competitive pay, performance-based bonus awards, and other great benefits, including health benefits, financial benefits, paid time off, and more.



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