Customer Experience Manager
2 weeks ago
We are looking for a highly skilled and experienced Service Delivery Leader to join our team at Chris Freeman - State Farm Agent. As a key member of our team, you will be responsible for overseeing the customer service team and daily operations, developing and implementing customer service policies and procedures, and handling escalated customer complaints and issues.
Key Responsibilities
- Manage the customer service team and daily operations
- Develop and implement customer service policies and procedures
- Handle escalated customer complaints and issues
- Provide training and mentorship to customer service representatives
What We Offer
- Competitive salary: $60,000 - $80,000 per year
- Flexible work schedule
- Paid time off
- Ongoing training and development opportunities
About Our Team
At Chris Freeman - State Farm Agent, we value exceptional customer service and strive to provide the best possible experiences for our clients. As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering outstanding service.
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