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Service Delivery Leader

3 weeks ago


Pembroke, Georgia, United States Chris Freeman - State Farm Agent Full time
Job Description

In this exciting role as a Customer Experience Manager, you will play a critical part in ensuring that our customers receive exceptional service from our team. Your responsibilities will include overseeing the customer service team and daily operations, developing and implementing customer service policies and procedures, and handling escalated customer complaints and issues.


Main Responsibilities
  • Lead the customer service team and ensure seamless daily operations
  • Create and enforce customer service policies and procedures
  • Resolve complex customer complaints and issues
  • Mentor and train customer service representatives

Why Join Our Team?
  • A competitive salary of $60,000 - $80,000 per year
  • A flexible work schedule that suits your needs
  • Paid time off to recharge and relax
  • Ongoing training and development opportunities to advance your career