Insurance Operations Director

4 days ago


Pembroke, Georgia, United States Chris Freeman - State Farm Agent Full time
Job Overview

We are seeking a skilled Insurance Operations Director to oversee the customer service team and daily operations at Chris Freeman - State Farm Agent. As a key member of our team, you will be responsible for developing and implementing customer service policies and procedures, handling escalated customer complaints, and training and mentoring customer service representatives.


Estimated Salary:

$60,000 - $80,000 per year


About This Role

This is an excellent opportunity for a motivated and experienced professional to join our team as a Customer Service Manager. In this role, you will be responsible for managing the customer service team, developing and implementing customer service policies, handling escalated customer complaints, and providing training and mentorship to customer service representatives.


Responsibilities
  • Oversee the customer service team and daily operations
  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and issues
  • Train and mentor customer service representatives

Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role
  • Strong leadership and organizational skills
  • Excellent communication and problem-solving abilities

Benefits
  • Competitive salary range: $60,000 - $80,000 per year
  • Flexible schedule
  • Paid time off
  • Training & development opportunities


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