American Girl Sales Associate

2 weeks ago


Chicago Illinois, United States Mattel Full time

Job Summary:

The Sales Department Clerk (Retail Associate) is a dynamic role within the Mattel organization, reporting directly to the Assistant Department Manager. As a key member of our sales team, you will provide exceptional sales assistance to customers in a fast-paced, customer-oriented environment.

Key Responsibilities:

  • Approach, acknowledge, and assist customers promptly, handling multiple customers effectively.
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
  • Share information on store events, promotions, and activities with customers.
  • Promptly and accurately process all point-of-sale transactions.
  • Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
  • Communicate merchandise and service needs to management on a timely basis.
  • Provide assistance to accomplish team and company goals.

Requirements:

To succeed in this role, you will possess excellent interpersonal skills, a strong ability to multitask, and a passion for delivering exceptional customer service.



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