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American Girl Asset Protection Associate

2 months ago

Chicago, Illinois, United States Mattel Full time
About the Role

We are seeking a highly skilled and experienced Asset Protection Associate to join our American Girl Retail team. As a key member of our team, you will be responsible for maintaining a safe and secure environment for our customers and employees, while also safeguarding company assets.

Key Responsibilities
  • Maintain a safe environment for American Girl customers and employees by monitoring and correcting safety concerns, controlling and guiding customer traffic when needed.
  • Provide exceptional customer service in a positive, friendly, and professional manner, and possess the skill set to diffuse escalated situations.
  • Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks, and being knowledgeable of civil and criminal laws pertaining to retail security.
  • Serve as a safety mentor for store employees, leading by example.
Requirements
  • Must be available to work evening, overnight, weekend, and holiday shifts.
  • One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.
  • State-specific license, if applicable.
  • Working knowledge of Microsoft Word, Excel, and Outlook software programs, preferred.
  • Demonstrated ability working with a broad and diverse workforce and customer base, including working with children, preferred.
About Mattel

Mattel is a purpose-driven company that aims to empower generations to explore the wonder of childhood and reach their full potential. We are committed to building a diverse and inclusive workplace where every member of our team feels respected, included, and heard.

Our Values
  • We collaborate: We believe in partnership and collective capabilities as our superpower.
  • We innovate: We aim to find new and better ways to create innovative products and experiences.
  • We execute: We strive for excellence and are focused on pursuing best-in-class outcomes.