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American Girl Doll Hair Stylist
2 months ago
Job Summary:
The Experience Associate (Doll Hair Stylist) is a key role at Mattel's AG Retail Flagship location, reporting directly to the Assistant Salon Manager. This position is responsible for delivering exceptional salon services and adapting to changing business needs.
Key Responsibilities:
- Approach, acknowledge, and assist customers promptly, providing a positive and welcoming experience.
- Execute styles for dolls successfully according to company standards, demonstrating proper doll hair care and doll skin care techniques.
- Perform ear piercing services for girls and dolls, following a provided procedure checklist and reviewing After Care procedures with guests.
- Conduct inventory of salon supplies and stock the salon area, communicating replenishment needs as necessary.
- Participate in Salon events, including Doll Hair and Manicure Day events, hair demos, and private birthday parties.
- Assist in other areas of the store as needed, supporting the team to achieve sales and customer satisfaction goals.
- Share product knowledge, answer questions, and suggest upselling other Salon services and complementary products.
- Share information on store events, promotions, and activities with customers, enhancing their shopping experience.
- Collaborate with co-workers to create a positive work environment and assist in training new associates.
Requirements:
This role requires a strong passion for delivering exceptional customer service and a keen eye for detail. The ideal candidate will be able to work effectively in a fast-paced environment, adapt to changing priorities, and maintain a positive attitude in the face of challenges.
