Member Service Representative
1 day ago
We are a member-owned, non-profit, full-service institution dedicated to serving the financial needs of our community. With a rich history dating back to 1971, we have grown to become a trusted partner for individuals, businesses, and organizations in Onondaga, Cayuga, Madison, and Oswego counties.
Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.
Key Responsibilities- Process financial transactions, including deposits, withdrawals, cash advances, loan payments, and transfers
- Verify cash and endorsements, issue receipts, and prepare stop payments on checks
- Provide members with information on credit union services and make referrals for new products and services
- Answer phones and respond to member inquiries in a timely and professional manner
- Cross-sell credit union products and services to meet member needs
- Maintain accurate records of transactions and balances
- Assist with balancing of cash and transactions at the end of each day
- Participate in credit union functions and events to promote our brand and services
We are looking for a highly motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. A high school diploma or equivalent is required, and prior experience in cash handling or customer service is preferred.
Benefits- 12 paid holidays
- Medical and dental insurance
- Life insurance and long-term disability
- Vacation, personal, and sick time
- 401(k) plan
- Work-life balance
SECNY Federal Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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