Customer Service Representative

5 days ago


Syracuse, New York, United States EssilorLuxottica Full time
Job Title: Customer Service Representative (Returns)

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EssilorLuxottica. As a key member of our Ecommerce portfolio, you will be responsible for providing exceptional customer service and support to our valued customers.

Job Summary:

The Customer Service Representative will be responsible for processing returns, answering customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our Operations Manager to ensure seamless communication and efficient order processing.

Key Responsibilities:
  • Process returns and exchanges in accordance with company policies and procedures.
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and courteous manner.
  • Collaborate with the Operations Manager to ensure efficient order processing and customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Requirements:
  • High school diploma or equivalent required.
  • 1+ year of optical experience required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic math skills and ability to calculate discounts and re-stocking fees.
Preferred Qualifications:
  • Associate's degree or higher.
  • 3+ years of experience in optical sales and customer service.

We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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