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Customer Service Representative

2 months ago

Palo Alto, California, United States West Elm Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our sales team as a Cashier, Holiday Seasonal, Palo Alto. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and engaging store environment.

Responsibilities
  • Customer Service: Engage with customers, respond to their needs, and provide personalized service to create a positive and lasting impression.
  • Transaction Processing: Accurately and efficiently process transactions, sales, returns, and exchanges using our POS system.
  • Visual Merchandising: Maintain the visual standards and supplies of the cash wrap area to ensure a clean and organized store environment.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, resolve customer issues, and maintain a positive team dynamic.
  • Adaptability: Be flexible and adaptable to changing store conditions, customer needs, and sales strategies.
Requirements
  • Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in retail or sales.
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers, colleagues, and management.
  • Problem-Solving: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Physical Demands: Ability to stand for long periods, lift up to 75 pounds, and move around the store as needed.
What We Offer
  • Competitive Pay: $18.00-$19.00 per hour, based on experience and qualifications.
  • Benefits: Eligibility for our comprehensive benefits package, including health insurance, dental and vision coverage, and a 401(k) plan.
  • Discounts: Enjoy a generous discount on all Williams-Sonoma, Inc. brands.
Why Join Our Team?

We're committed to creating a diverse, inclusive, and equitable work environment where everyone feels valued and empowered to succeed. If you're passionate about delivering exceptional customer service, working in a fast-paced retail environment, and growing with a dynamic company, we encourage you to apply for this exciting opportunity.