Client Relations Specialist

1 week ago


Mountain View, California, United States Hallcon Full time

Hallcon is a provider of mobility and infrastructure solutions, dedicated to delivering comprehensive services for a diverse range of clients, including technology firms, manufacturers, educational institutions, healthcare facilities, and public transport organizations.

The company specializes in essential transportation operations that encompass multi-modal services, integrated command centers, electric vehicle (EV) infrastructure, advanced technology, data analytics, maintenance, cleaning, and rider experience assessment.

Key Responsibilities:

  • Overseeing driver interactions while ensuring quality service for commuter passengers.
  • Documenting and tracking instances of late arrivals.
  • Facilitating and addressing all passenger inquiries and requests.
  • Maintaining regular communication with dispatch regarding any deviations from standard operations.
  • Compiling daily records of operational challenges for documentation and trend analysis.
  • Adapting to flexible work hours as necessary, including potential overtime during peak seasons and holidays.
  • Performing additional tasks as required.
Required Qualifications:
  • High School Diploma or equivalent is mandatory.
  • Must possess a clean driving record.
  • Effective communication skills, with the ability to engage with riders and clients in a clear, courteous, and tactful manner.
  • Basic proficiency in computer usage and familiarity with Microsoft Office Suite.
  • A strong ability to work independently as well as collaboratively within a team.
  • Eligibility to work in the United States is essential.
  • Previous experience in customer service roles is advantageous.
  • Ability to stand for extended periods while exposed to outdoor conditions.
Hallcon is committed to providing equal employment opportunities and does not discriminate against any employee or applicant based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

Additional Information:
  • Compensation Type: Hourly
  • Maximum Hiring Rate: $21.00


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