Customer Service Liaison

3 days ago


New Berlin, Wisconsin, United States State Farm Insurance Full time
Job Summary

As a Customer Service Representative at State Farm Insurance, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to assist customers with inquiries, complaints, and policy changes in a professional and efficient manner.

Key Responsibilities
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application.



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