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Customer Service Ambassador
4 weeks ago
The Customer Service Representative plays a vital role in providing exceptional support to IEWC customers. Reporting to the Customer Service Team Lead, this role is responsible for managing customer orders, presale inquiries, and post-sale transactions.
Key Responsibilities:- Manage customer orders timely and accurately by reviewing purchase orders, customer material information, and entering orders into SAP.
- Respond to customer inquiries with a sense of urgency and first contact resolution.
- Run back/late order reports and collaborate with customers to manage expectations and resolve problems.
- Administer customer order changes, expedites, tracking, and cancellations.
- Assist in updating customer and material information in SAP.
- Process sample requests from customers and Sales teams.
- Work independently with minimal supervision in a fast-paced environment.
- Contribute to process efficiency and customer experience continuous improvement efforts.
- Associates degree or 2+ years of customer service or equivalent job-related experience.
- Strong verbal, listening, and written communication skills.
- Working knowledge of Microsoft Office and Excel.
- Ability to work in Windows environment and learn multiple computer applications (SAP, OneNote, Outlook).
- Ability to conduct problem-solving in day-to-day operations.
- Strong time management, multi-tasking, and organizational skills.
- Ability to work under pressure and make decisions autonomously.
- Strong attention to detail in a highly dynamic and changing environment.
- Ability to apply critical thinking and analyze information.
