Non-Certified Medical Assistant

2 weeks ago

Midland, Michigan, United States Mid Michigan Health Full time
Position Overview

Under the direct guidance of the healthcare provider, the incumbent will be tasked with patient evaluation and care, alongside maintaining essential documentation.

This role requires foundational knowledge in both specialty and primary care, enabling the assessment, planning, implementation, and evaluation of patient care.

The individual will coordinate care to ensure the delivery of high-quality, compassionate patient services.

Responsibilities include overseeing patient interactions at office locations and serving as a liaison with various organizations and departments.

The role may involve ordering medical, pharmacy, and office supplies necessary for effective patient care.

Compliance with all policies and procedures of Mid Michigan Health, as well as adherence to Occupational Safety and Health Administration (OSHA) guidelines and Clinical Laboratory Improvement Amendments (CLIA) regulations, is essential.

The individual will also be responsible for training new employees, students, and temporary staff as needed.

The clinical professional will provide patient education, assist with specialty care procedures, manage symptoms, be available for emergencies, monitor compliance, and educate patients and families regarding medications, including their purposes and potential side effects, while ensuring continuity of care with other healthcare providers.

Additionally, general office tasks such as typing, filing, answering phones, and operating office equipment may be required. The specific expectations outlined in this job description may vary based on the assigned practice, and the immediate supervisor will clarify responsibilities.

Key Responsibilities

(30%) Manage incoming calls, schedule urgent or emergent appointments, and relay test results. Provide support, direction, and referrals for patient consultations, testing, and insurance pre-certification.

(30%) Welcome patients and their families, perform routine pre-examination tasks including vital signs, and accurately document both objective and subjective data regarding the presenting condition. Maintain precise patient records through tasks such as orders reconciliation and secure messaging.

(20%) Assist the provider during examinations and medical procedures.

(20%) Prepare and sanitize the patient area, set up necessary equipment, and ensure proper room maintenance post-procedure. Safely dispose of contaminated materials and sterilize medical instruments.

Additional Duties
Conduct comprehensive patient assessments as required within the scope of practice.

Perform patient care tasks including injections, minor dressing changes, and blood specimen collection.


In certain practices, demonstrate competency in assisting with procedures such as electrocardiograms (EKG), Pulmonary Function Tests (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Tests (NST).

Maintain a clean and safe environment for both patients and colleagues.

If applicable, travel to satellite clinics may be required.


Possess necessary computer skills for office functions, including MAPS, MCIR Practice Management, Electronic Medical Records, and other relevant programs to assist providers and staff.

Exhibit critical thinking skills for effective patient management.


Uphold a high level of confidentiality and ensure patient rights are respected in accordance with established procedures and HIPAA regulations.


May be required to perform clerical tasks such as completing insurance forms, correspondence, arranging hospital admissions, answering phones, and updating patient medical records.

Order necessary supplies and medications.

Maintain an accurate documentation and coding system in the medical record as per policy.

Participate in annual quality reviews as necessary.


Address the age-specific needs of the patient population served, in accordance with departmental standards and policies, as evidenced by observation and feedback.

Perform other related duties as assigned.

Mid Michigan Health is a technology-driven organization, and employees are expected to demonstrate proficiency in Microsoft Windows.

Participation in additional learning opportunities offered by Mid Michigan Health may be required.

Certifications and Licensures

BLS - Basic Life Support

Required Equivalent Experience - Within 3 months of hire or transfer

Required Education

Education:
Technical Certificate

Comments:
Must be a graduate of a medical assistant program.

Preferred Certifications:

Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) or equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant (CCMA), etc.



Experience, Training, and Skills


Excellent interpersonal skills are essential for effective communication with individuals and groups, enabling interaction with people at all levels to convey ideas and concepts clearly.

Annual Occupational Safety and Health Administration (OSHA) training is mandatory according to the Exposure Control Plan.


Knowledge of medical office policies, practices, and procedures is typically acquired through three to five years of experience in the healthcare system or a similar environment.

Previous experience in a physician clinic setting is preferred.

Physical/Mental Requirements and Typical Working Conditions
Exposure to stressful situations, including public contact, trauma, grief, and death.

Able to wear personal protective equipment, including latex materials or appropriate substitutes as required for the position.


Must be able to move freely within the facility, with or without an assistive device, and perform the functions of the job as outlined in the job description.

Overall vision and hearing capabilities are necessary, with or without assistive devices.

Frequent sitting, standing, and walking for extended periods may be required.

May involve frequent postural changes such as stooping, kneeling, or crouching.

Some exposure to bloodborne pathogens and other potentially infectious materials.

Must adhere to Mid Michigan Health's bloodborne pathogen and TB testing requirements.


Ability to manage multiple tasks, collaborate with others, work independently, maintain regular attendance, and remain alert.

Overall dexterity is necessary, including handling, reaching, grasping, fingering, and feeling.

Repetition of these movements may be required on a regular to frequent basis.

Physical Demand Level:

Light. Must be able to occasionally lift or carry 11-20 lbs., frequently handle 10 lbs., and/or perform walking, standing, pushing, or pulling of arm/leg controls.

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