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Healthcare Assistant

2 months ago

Midland, Michigan, United States Mid Michigan Health Full time
Position Overview

Under the direct supervision of a healthcare provider, the individual will be tasked with patient evaluation and care, alongside maintaining accurate documentation.

This role requires a foundational understanding of both specialty and primary care, enabling the assessment, planning, implementation, and evaluation of patient care.

The individual will be responsible for coordinating care to ensure that high-quality, compassionate patient services are delivered.

Responsibilities include overseeing patient management at office locations and acting as a liaison with various organizations and departments.

This role may also involve ordering medical, pharmacy, and office supplies necessary for effective patient care.

Compliance with all policies and procedures of Mid Michigan Health, as well as adherence to Occupational Safety and Health Administration (OSHA) guidelines and Clinical Laboratory Improvement Amendments (CLIA) regulations, is essential.

The individual will coordinate training for new employees, students, and float staff as needed.

In addition, the clinical staff member will provide patient education, assist with specialty care modalities, manage symptoms, respond to emergencies, monitor compliance and the impact of care management for high-risk patients, and educate patients and families about medications, including their purposes and potential side effects.

General office duties such as keyboarding, filing, and handling telephone communications may also be required. The specific responsibilities may vary based on the assigned practice, and clarification will be provided by the immediate supervisor.

Key Responsibilities

(30%) Manage all incoming calls, schedule urgent/emergent appointments, and relay test results. Support and guide patients in obtaining consults, testing, and insurance pre-certification documentation.

(30%) Welcome patients and their families, perform routine pre-examination tasks including taking vital signs, and assess and document both objective and subjective data regarding the presenting condition. Maintain accurate patient records through tasks such as orders reconciliation and secure messaging.

(20%) Assist healthcare providers during examinations and procedures.

(20%) Prepare and sanitize patient areas, set up necessary equipment, and ensure cleanliness post-procedure. Dispose of contaminated materials and sterilize medical instruments.

Additional Duties
Conduct comprehensive patient assessments as needed within the scope of practice.

Perform patient care tasks including administering injections, minor dressing changes, and collecting blood samples.

In certain practices, demonstrate proficiency in assisting with procedures such as electrocardiograms (EKG), Pulmonary Function Tests (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Tests (NST).

Maintain a clean and safe environment for both patients and colleagues.

If required, travel to satellite clinics may be necessary.

Proficiently utilize necessary computer functions in the office setting, including MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and other essential programs to support providers and staff.

Exhibit critical thinking skills for effective patient management.

Uphold a high level of confidentiality and ensure patient rights are respected in accordance with established procedures and HIPAA regulations.

May be required to perform clerical tasks such as completing insurance forms, correspondence, arranging hospital admissions, answering phones, and updating patient medical records.

Manage the ordering of supplies and medications.

Ensure accurate documentation and coding in medical records as per policy.

Participate in annual reviews for quality and completeness as necessary.

Address the age-specific needs of the population served according to departmental standards and policies, as evidenced by observation, documentation, and peer feedback.

Perform other related duties as assigned.

Mid Michigan Health is a technology-driven organization, and employees are expected to demonstrate proficiency in Microsoft Windows.

Participation in further learning opportunities offered by Mid Michigan Health may be required.

Certifications and Licensures

BLS - Basic Life Support

Required Equivalent Experience - Within 3 months of hire or transfer

Required Education

Education: Technical Certificate

Comments: Must be a graduate of a medical assistant program.

Preferred Certifications:

Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), or equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant (CCMA), etc.



Experience, Training, and Skills

Excellent interpersonal skills are essential for effective communication with individuals and groups, allowing for clear and understandable exchanges of ideas and concepts.

Annual Occupational Safety and Health Administration (OSHA) training is mandatory according to the Exposure Control Plan.

Knowledge of medical office policies, practices, and procedures is typically acquired through three to five years of experience in the healthcare system or a similar environment.

Previous experience in a physician clinic setting is preferred.

Physical/Mental Requirements and Typical Working Conditions
Exposure to stressful situations, including public contact, trauma, grief, and death.

Able to wear personal protective equipment, including latex materials or appropriate substitutes as required for the position.

Must be able to move freely about the facility with or without assistance and perform the functions of the job as outlined in the job description.

Overall vision and hearing are necessary, with or without assistive devices.

Frequent sitting, standing, and walking for extended periods may be required.

May necessitate frequent postural changes such as stooping, kneeling, or crouching.

Some exposure to bloodborne pathogens and other potentially infectious materials.

Must adhere to Mid Michigan Health's bloodborne pathogen and TB testing requirements.

Ability to manage multiple tasks, work collaboratively with others, operate independently, maintain regular attendance, and remain alert is essential.

Overall dexterity is required, including handling, reaching, grasping, fingering, and feeling.

May require repetition of these movements on a regular to frequent basis.

Physical Demand Level:

Light. Must be able to occasionally lift or carry 11-20 lbs., frequently handle 10 lbs., and/or perform walking, standing, pushing, or pulling of arm/leg controls.