Air Logistics Healthcare Operations Specialist

21 hours ago


Jamaica, New York, United States Kuehne+Nagel Full time
Job Title: Air Logistics Healthcare Operational Care Specialist

We are seeking a highly skilled Air Logistics Healthcare Operational Care Specialist to join our team at Kuehne + Nagel. As a key member of our Air Logistics team, you will be responsible for managing the coordination of customer shipments, securing buy rates, and capacity with qualified carriers/partners.

Key Responsibilities:
  • Execute bookings with partners, perform data entry for transport document generation, and generate required documentation.
  • Liaise with customer care specialists to ensure specific requirements are met, including transit times, carrier selection, and routings.
  • Track and trace shipments through alarm management and checkpoint verification at key milestones.
  • Communicate effectively with QuickSTAT vendors to ensure customer needs are satisfied consistently.
  • Collaborate with Customer Relationship Managers, Customer Service, and Commercial Business Development teams to ensure maximum client satisfaction.
  • Identify discrepancies and escalate issues to management, updating clients in conjunction with Customer Service.
  • Ensure compliance with company policies and procedures.
  • Understand and embody the company mission by providing high-quality global transportation and logistics services.
  • Ensure compliance with all required training certifications.
Requirements:
  • Associate's degree or equivalent experience.
  • 1+ year of experience in logistics or Call Center Customer Service.
  • Ability to type 30+ WPM.
Why Join Us:

At Kuehne + Nagel, we strive to inspire, empower, and deliver to our customers and colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Our competitive total rewards package includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.



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