Program Operations Manager

2 weeks ago

Miami, United States AAR Full time

Title: Program Operations Manager

Location: United States

Job Summary:

The Program Operations Manager plays a pivotal role in overseeing the performance of customer production engagements. This position involves acting as the primary liaison for clients, ensuring optimal resource allocation, enhancing profit margins, fulfilling commitments, and surpassing customer expectations while improving team operational efficiency to support successful product line sales.

Key Responsibilities:

  • Serve as the principal contact for customer maintenance and management teams.
  • Address customer inquiries and concerns promptly and effectively.
  • Ensure all program goals align with contractual requirements.
  • Establish and sustain communication channels between customers and internal departments to facilitate timely and quality product delivery.
  • Report any issues and propose solutions to Senior Management.
  • Collaborate with support teams to guarantee program success.
  • Prepare and present status and performance reports for Management and Senior Management.
  • Strive for overall customer satisfaction.
  • Identify and pursue new business opportunities.
  • Travel may be required periodically.
  • Perform additional duties as assigned.

Supervisory Responsibilities:

This role includes supervisory responsibilities in accordance with organizational policies and applicable laws. Duties encompass interviewing, hiring, and training staff; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; and addressing complaints and resolving issues.

Core Competencies:

  • Commitment to organizational values and ethics.
  • Dependability: responsible for completing tasks in a timely and accurate manner.
  • Motivation: maintain a positive attitude and strong work ethic.
  • Communication: possess excellent interpersonal, oral, and written communication skills.
  • Initiative: capable of planning and executing tasks independently, anticipating challenges or opportunities.
  • Organization: detail-oriented while maintaining a broad perspective, consistently prepared.
  • Leadership: proven ability to guide teams and achieve results through collaboration.
  • Teamwork: effectively collaborates with others to accomplish objectives, responds positively to guidance, and fosters a cooperative work environment.

Qualifications:

To succeed in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience:

A Bachelor's degree from an accredited four-year institution is required. Previous experience in a Maintenance Lead or Supervisory role is essential. Strong leadership, interpersonal, and communication skills are mandatory.

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach, and move about the facility. The work environment is primarily an office setting, and candidates should be adaptable to a traditional business atmosphere.

Equal Opportunity Employer:

AAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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