Training Enablement Program Manager

2 weeks ago

Waukesha, Wisconsin, United States Kelly Services Inc Full time
Job Title: Training Enablement Program Leader

At Kelly Services Inc, we are seeking a highly skilled and experienced Training Enablement Program Leader to join our team. As a key member of our Training Operations team, you will play a critical role in driving compliant execution of training plans and optimizing individualized training programs for our field service teams.

Key Responsibilities:
  • Collaborate with field service teams to create customized training plans that align with market evolution and customer needs.
  • Develop and provide monthly reports to field service leaders on training needs and opportunities for improvement.
  • Drive improvements in customer experience through efficient operations and customer communications processes.
  • Lead and assist in daily technical training escalations, working collaboratively with others to resolve issues in a cost-effective manner.
  • Provide leadership and guidance on optimized organizational metrics for field-based training demand and directional forecasting.
  • Act as a subject matter expert in areas of ownership and lead critical project execution across functions and in a timely manner.
  • Work with regional leads and global education teams to integrate best practices for operations and education.
  • Promote Lean methodology and execution with conviction and urgency in all operational touches of the training operations organization.
  • Drive continuous, measurable improvement of training demand models for backlog tracking, headcount planning, and optimized utilization of training resources.
Requirements:
  • Bachelor's degree or equivalent experience in a technical, healthcare, or business environment.
  • Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment.
  • Project management experience with effective time management and organizational skills.
  • Experience in Operations or Customer Service with demonstrated interpersonal and communication skills.
  • Solid problem-solving skills with ability to manage and resolve conflict, communicate issues, and propose solutions to internal team members and external customers.
  • Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve, demonstrating a continuous improvement mentality to drive change management.
  • Ability to energize, develop, and build rapport, act with optimism, humility, and hustle.

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