Sales Floor Representative

2 weeks ago


Alpharetta, United States Sports Warehouse, Inc. Full time

$19.00 per hour

Full-time and part-time positions available

Weekend availability is a must

Position Overview

  • Establish a strong foundation for enduring connections with new clientele while nurturing ongoing relationships with current customers in the retail environment and at related events.
  • Oversee store inventory and presentation through effective stocking, merchandising, and maintenance.
Customer Interaction

  • Welcome customers and provide warm hospitality throughout their shopping experience.
  • Assist all customers with thoroughness in a friendly, professional, and knowledgeable manner, including those utilizing curbside pickup.
  • Demonstrate a comprehensive understanding of company policies, procedures, products, and services.
  • Deliver exceptional customer service, addressing customer needs and surpassing expectations whenever feasible.
  • Maintain store inventory and appearance through proactive or assigned stocking, merchandising, and cleaning.
  • Exhibit flexibility during peak times by assisting colleagues and managing multiple tasks.
  • Ensure a safe and clean working environment.
  • Commit to continuous learning and skill development relevant to the role.
  • Utilize available resources to find answers to product inquiries.
  • Communicate with other departments as needed regarding customer concerns.
  • Perform other essential duties necessary for the daily operations of Sports Warehouse.
  • Additional responsibilities may include participating in training sessions and providing product feedback for website use.

Benefits & Perks

For Full-Time Employees:
  • Medical, dental, and vision coverage
  • Paid vacation
  • Life and short-term disability insurance

For All Employees:
  • Discounts on merchandise across all Sports Warehouse brands
  • Access to an on-site fitness center
  • Paid sick leave
  • 401(k) and profit-sharing options
  • Opportunities for career advancement
  • Employee appreciation events
Work Environment

This role operates in a typical retail setting that necessitates frequent face-to-face interactions with customers. Regular use of computers and cash registers/credit card machines is required. The use of racquet stringing machines and related tools may also be necessary.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully execute the essential functions of this position.

While performing the duties of this role, the employee is regularly required to handle objects and type on a computer, use phones and software/cash registers to process customer orders and communicate information.

The employee is frequently required to stand for extended periods and move about the store. This position may involve standing for long durations while using hands/fingers for racquet stringing. The employee may also need to sit, bend, twist, stoop, kneel, crouch, or climb.

The employee must regularly lift and/or move objects weighing less than ten pounds, occasionally lift and/or move items weighing between 11-20 pounds, and rarely lift and/or move items weighing between 21-50 pounds.

Additional Responsibilities

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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