Customer Service Representative
22 hours ago
CarShield is a dynamic and growing company that values its employees and strives to create a positive work environment. As a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal, we offer a competitive compensation package and opportunities for professional development.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. This role is responsible for handling incoming calls from existing customers, addressing a wide range of customer issues, and providing exceptional service to ensure customer satisfaction.
Key Responsibilities- Answer inbound calls from existing customers and address their inquiries, concerns, and issues.
- Assist customers with general inquiries, make payments, and provide information regarding claims.
- Handle customer concerns and escalate issues as needed to ensure customer retention.
- Work closely with finance and administration teams to resolve customer issues.
- Maintain a positive attitude and customer-first approach to deliver exceptional service to all customers.
- Stay up-to-date on products and services offered by CarShield.
- Ability to work on-site at our headquarters in St. Peters, MO.
- Strong attention to detail and ability to follow directions.
- Excellent communication and customer service skills.
- Ability to present oneself well over the phone.
- Highly coachable and able to effectively multi-task.
- 1+ years' experience in a call center environment.
- Basic computer and typing skills.
- Must be able to be licensed by the State of Missouri (application process and fee supported by company).
- Bilingual (English/Spanish) a plus.
- $17-19/hour, plus performance bonus (Average ~$20/hour).
- Group Insurance (Medical, Dental, Vision, Life, etc.).
- 401k with Employer Match.
- Paid Time Off at 6 months.
- Discounted CarShield policies.
- Discounted Tuition at Lindenwood University.
- Professional Development Opportunities.
- Basketball, table tennis, billiards, and other recreation on-site.
- Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
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