Incident Resolution Specialist
1 week ago
Job Summary:
The Brixton Group, Inc. is seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT services.
Key Responsibilities:
- Collaborate with the Configuration Management team and the Production Support team to update and collect the needed information to achieve high data quality.
- Design and implement processes and workflows to maintain data quality and ensure compliance with industry standards.
- Develop and maintain reporting dashboards to provide real-time insights into IT service performance.
Requirements:
- Proven experience with ServiceNow User Experience, including exposure to the CMDB.
- Strong background in ServiceNow Reporting Experience, including the creation of dashboards.
- Excellent documentation and communication skills.
- Able to drive and achieve timelines with cross-functional dependencies.
- Strong analytical and problem-solving skills.
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