Patient Care Coordinator
2 days ago
We are seeking a highly skilled Patient Care Coordinator to join our team at All American Home Care LLC. As a Patient Care Coordinator, you will be responsible for providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
Key Responsibilities:- Develop and implement individualized care plans for patients
- Monitor and evaluate patient progress, making adjustments as needed
- Ensure high-quality care is provided by home health aides
- Schedule and manage home health aide shifts to meet patient needs
- Manage last-minute call-outs and find suitable coverage
- Develop an on-call pool of home health aides with various shifts
- Communicate with referral sources and case managers to provide excellent customer service
- Listen to patient needs and match them with the right caregiver
- Manage a caseload of 100+ patients
- Review care plans with patients and caregivers
- Resolve caregiver and patient grievances and complaints
- Address overutilization of hours
- Report personnel performance issues
- Ensure caseload retention
- High school graduate
- 2+ years of experience in a home care or service coordination role
- Demonstrated ability to maintain strict confidentiality
- Proven ability to generate leads and monitor referrals
- Strong typing and computer skills
- Comfortable with closing and asking for business
- Well-organized, accurate, and attentive to detail
- Excellent communication, public relations, and follow-up skills
- Experience with HHA Exchange and EVV
- Bilingual English/Spanish preferred
We are a compassionate and experienced team dedicated to providing quality care to people at all stages of life. Our mission is to provide care that allows patients to enjoy a higher quality of life and cultivate a sense of confidence and satisfaction. We consider our valued patients as part of our family and strive to provide a sense of comfort and familiarity in their own homes.
We offer an excellent benefit package, including generous paid time off, paid holidays, healthcare benefits, life insurance, and 401K. If you are a motivated and compassionate individual who is passionate about providing exceptional care, we encourage you to apply for this exciting opportunity.
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