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Patient Care Coordinator
2 months ago
Job Summary: We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at All American Home Care LLC. As a Patient Care Coordinator, you will play a vital role in ensuring the highest level of care for our patients by developing, monitoring, and evaluating their home health care plans.
Key Responsibilities:
- Develop and implement individualized care plans for patients, ensuring their needs are met and exceeded.
- Coordinate with home health aides to ensure timely and effective delivery of care services.
- Manage last-minute call-outs and find suitable coverage to minimize disruptions to patient care.
- Develop and maintain an on-call pool of home health aides with various shifts in coordination with Human Resources.
- Communicate effectively with referral sources, case managers, and patients to provide exceptional customer service.
- Match patients with the most suitable caregivers based on their needs and preferences.
- Manage a caseload of 100+ patients, ensuring timely and effective care delivery.
- Review care plans with patients and caregivers to ensure alignment and satisfaction.
- Resolve caregiver and patient grievances and complaints in a timely and professional manner.
- Monitor and address overutilization of hours to ensure efficient care delivery.
- Report personnel performance issues to management.
- Contribute to team efforts by accomplishing related results as needed.
Requirements:
- High school graduate or equivalent.
- 1-2+ years of experience in a home care or service coordination role.
- Demonstrated capability to maintain strict confidentiality.
- Proven ability to generate leads and monitor referrals.
- Strong typing and computer skills.
- Comfortable with closing and asking for business.
- Well-organized, accurate, and attentive to detail.
- Excellent communication, public relations, and follow-up skills.
- Experience with HHA Exchange and EVV.
- Bilingual English/Spanish preferred.
About Us: At All American Home Care LLC, our mission is to provide quality care to individuals at all stages of life who require assistance and prefer the comfort and familiarity of their own home. Our compassionate and experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship.
Benefits:
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Work Schedule: 8-hour shift, Monday to Friday.
Supplemental Pay Types: Bonus pay.
Education: High school or equivalent (preferred).
Experience: HHA EXCHANGE: 1 year (preferred). EVV: 1 year (preferred).
Language: Spanish (preferred).
