Client Relations Specialist

2 weeks ago


Marquette, Michigan, United States Enterprise Mobility Inc Full time
Position Overview

Embark on a rewarding career journey with Enterprise Mobility Inc, a leader in the mobility solutions industry dedicated to quality, innovation, and customer satisfaction.

As a thriving organization, we are committed to fostering employee development and providing opportunities for growth. At Enterprise Mobility, your career path is in your hands, offering a dynamic work environment that rewards performance and dedication.

Our core philosophy emphasizes the importance of our customers and employees. We believe that by prioritizing their needs, we pave the way for mutual success.

We are currently seeking a Customer Experience Representative (CXR). In this role, you will deliver exceptional, friendly, and efficient service while facilitating transactions and promoting company-approved services and products to ensure a positive customer experience. This position also involves managing the rental process through the verification and documentation of essential driver information, ensuring a smooth and timely rental and return experience.

  • Compensation: Competitive hourly rate with performance-based bonuses
  • Benefits: Comprehensive health, vision, dental coverage, 401K, and paid time off
  • Work Schedule: Flexibility to work various shifts, including days, evenings, weekends, and holidays
Key Responsibilities
  • Welcome and assist customers in a professional and timely manner
  • Manage multiple rental checkpoints, including processing rental agreements and returns
  • Deliver superior customer service by effectively communicating rental terms, vehicle features, and additional services
  • Provide assistance with directions, local information, and service inquiries
  • Handle incoming calls for reservations, rate inquiries, and general information
  • Conduct outgoing calls for customer follow-ups and other assigned tasks
  • Evaluate the condition of rentals upon return
  • Report any customer or vehicle issues to management
  • Engage in continuous learning and development opportunities

Enterprise Mobility Inc is an Equal Opportunity Employer, committed to diversity and inclusion.

Qualifications
  • Minimum age of 18 years
  • High School Diploma or G.E.D. required
  • At least 2 years of experience in customer service or sales, preferably in retail or guest services
  • Valid driver's license with a clean driving record
  • Authorization to work in the United States without sponsorship
  • Availability to work 40 hours per week


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