Client Engagement Specialist

2 weeks ago


Marquette, Michigan, United States Enterprise Mobility Inc Full time
Position Overview

Embark on a fulfilling career path with Enterprise Mobility Inc, a leader in the mobility solutions sector dedicated to quality service, innovation, and employee growth.

As a prominent player in the industry, we are continuously expanding, creating exciting career opportunities that are driven by your ambitions. Our dynamic environment fosters a people-centric approach, offering substantial earning potential and promotions based on performance.

At Enterprise Mobility, we prioritize the well-being of our clients and team members, believing that our success is a direct result of this commitment.

We are currently seeking a Customer Experience Representative (CXR). This role is pivotal in delivering exceptional, friendly, and efficient service, ensuring that our clients have a positive experience with our offerings. The CXR will also streamline the rental process by verifying and documenting essential information, facilitating a smooth and timely experience for our clients.

  • Compensation: Competitive hourly rate with performance bonuses
  • Benefits: Comprehensive health, vision, dental coverage, 401K, and paid time off
  • Availability: Flexibility to work various shifts, including weekends and holidays
Key Responsibilities
  • Welcome clients in a courteous, professional manner
  • Manage multiple service points, including processing rental agreements and returns
  • Deliver outstanding customer service by clearly communicating rental terms, vehicle features, and available services
  • Assist clients with additional needs, providing local information and directions
  • Handle incoming inquiries regarding reservations and service details
  • Conduct follow-up calls for client management and other assigned tasks
  • Evaluate the condition of vehicles upon return
  • Report any client or vehicle issues to management
  • Engage in continuous learning and development opportunities

Enterprise Mobility Inc is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds.

Qualifications
  • Minimum age of 18 years
  • High School Diploma or equivalent required
  • At least 2 years of experience in customer service or sales within retail or administrative support
  • Valid driver's license with a clean driving record
  • Authorized to work in the United States without sponsorship
  • Availability to work 40 hours per week


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