Robotic Systems Service Engineer

1 week ago

San Francisco, California, United States Clear Labs Full time
Job Overview

Clear Labs (CL) leverages cutting-edge next-generation sequencing (NGS) technology to streamline intricate diagnostics for both clinical and applied sectors. Our fully automated platform integrates DNA sequencing, robotics, and cloud-based analytics, democratizing genomics applications to enhance clarity in diagnostics. The Field Service Engineer plays a crucial role within the Technical Support team, collaborating closely with all members of the Clear Labs Client Care Team.

This position is responsible for the maintenance and support of both in-house and field-installed robotic systems, engaging in both proactive and reactive tasks as necessary. Additionally, the engineer may be tasked with supporting strategic initiatives across various Clear Labs teams to align with the company's objectives. The ideal candidate will possess robust technical skills and the capability to work autonomously with minimal oversight. A strong drive, passion for the field, and a competitive spirit are essential to contribute to Clear Labs' commercial success. Teamwork and customer relationship-building skills are vital, as is a strong work ethic.

Key Responsibilities:

  • Conduct preventative maintenance and emergency repairs on robotic systems.
  • Engage with customers through in-person and electronic communication, instilling confidence in both personal expertise and the capabilities of Clear Labs.
  • Document customer site visits and maintain detailed service reports of all work performed.
  • Provide constructive feedback to internal teams to identify failure points and enhance system reliability.
  • Assist the Client Care team to optimize equipment uptime and responsiveness.
  • Support logistics to ensure timely shipping of products and finished goods, while providing insights on inventory levels to minimize waste and maximize customer uptime.
  • Maintain a professional demeanor in all interactions with customers, clients, and vendors.

Qualifications:

  • Bachelor's degree in a relevant field is strongly preferred.
  • Willingness to travel with minimal notice, with expectations of 25 to 75% travel monthly, including potential weekend travel.
  • Availability for 20-40 hours of work per week, Monday through Friday.
  • Contract duration is 6 months, with potential for renewal based on business needs.
  • Hands-on experience in field service, preferably within the biotech, life sciences, or robotics sectors, including adherence to biohazard safety protocols.
  • Strong troubleshooting abilities in general electronics, electromechanical systems, robotics, liquid handlers, computers, and networking components.
  • Experience with servicing Hamilton liquid handlers is highly desirable; certification in Hamilton service training is a plus.
  • Excellent communication skills with the ability to manage customer expectations and deliver exceptional service.
  • Familiarity with technical support activities aimed at achieving a world-class customer experience.
  • Ability to lift and move up to 80 lbs occasionally.
  • Must be authorized to work in the US; no immigration sponsorship is available.

Compensation and Benefits:

  • Hourly wage will be determined based on experience and qualifications.
  • Lunch stipend provided for days worked at headquarters.
  • Reimbursement for personal phone bills related to business use, up to $100 per month.
  • Subject to Clear Labs Travel and Expense Policy procedures.

  • Robotic Systems Service Engineer

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Company OverviewClear Labs (CL) leverages cutting-edge next-generation sequencing (NGS) technology to streamline intricate diagnostics for both clinical and applied sectors. By developing a fully automated platform that integrates DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomic applications, enhancing clarity in...

  • Robotic Systems Support Engineer

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Position OverviewThe Field Service Engineer plays a crucial role in ensuring the optimal performance of robotic systems utilized in clinical and applied markets. This position is integral to the success of Clear Labs, a company dedicated to revolutionizing diagnostics through advanced technology.Key ResponsibilitiesThe Field Service Engineer will be...

  • Robotic Systems Support Engineer

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Company Overview:Clear Labs (CL) leverages cutting-edge next-generation sequencing (NGS) technology to streamline intricate diagnostics for both clinical and applied sectors. By developing a fully automated platform that integrates DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomic applications, enhancing clarity in...

  • Robotic Systems Support Engineer

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Company Overview:Clear Labs (CL) leverages advanced next-generation sequencing (NGS) technology to streamline intricate diagnostics across clinical and applied sectors. By developing a fully automated platform that integrates DNA sequencing, robotics, and cloud-based analytics, Clear Labs makes genomics applications more accessible, enhancing clarity in...

  • Robotics Systems Engineer

    2 weeks ago

    San Jose, California, United States OSI Engineering Full time

    Position Overview:We are seeking a skilled Robotics Engineer to contribute to innovative robotic solutions for a leading consumer product organization.Key Responsibilities:- Troubleshoot and debug robotic systems, including robotic arms and proprietary solutions.- Possess a solid understanding of both software and hardware components of robotics.- Engage in...

  • Robotics Service Specialist

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Position OverviewThe Field Service Engineer plays a crucial role in the operational success of Clear Labs, a leader in next-generation sequencing (NGS) technology. This position is integral to the maintenance and support of advanced robotic systems utilized in clinical and applied diagnostics. Reporting to the Technical Support Manager, the engineer...

  • Robotics Service Specialist

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Company Overview:Clear Labs (CL) leverages cutting-edge next-generation sequencing (NGS) technology to streamline intricate diagnostics for both clinical and applied sectors. By developing a fully automated platform that integrates DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomic applications to enhance clarity in...

  • Robotics Service Technician

    2 weeks ago

    San Francisco, California, United States Clear Labs Full time

    Company OverviewClear Labs (CL) leverages cutting-edge next-generation sequencing (NGS) technology to streamline intricate diagnostics for both clinical and applied sectors. Our fully automated platform integrates DNA sequencing, robotics, and cloud-based analytics, making genomics applications more accessible and enhancing diagnostic clarity. Our innovative...

  • Robotics Software Engineer

    4 weeks ago

    San Francisco, California, United States Ample Full time

    About Ample:Are you ready to make a global impact? Ample, inc. is a cutting-edge electric vehicle battery swapping company at the forefront of sustainable transportation solutions. Our mission is to accelerate the global transition to clean and efficient mobility by revolutionizing the way EVs are powered. At Ample, we utilize advanced robotics to enable...

  • Computer Vision Robotics Engineer

    2 weeks ago

    San Francisco, California, United States Jobot Full time

    Join a Pioneering Robotics StartupThis opportunity is hosted by Jobot.Compensation: $100,000 - $120,000 annuallyAbout Us:We are an innovative directed energy firm focused on creating advanced laser systems for counter-drone applications.Our mission is to neutralize unauthorized drones using cutting-edge laser technology.Why Work With Us?Be part of a growing...

  • Lead Robotics Engineer

    2 weeks ago

    San Francisco, California, United States Cosmic Robotics Full time

    Company OverviewCosmic Robotics is an innovative startup focused on creating autonomous technologies for construction, aiming to facilitate the transition to renewable energy and expand human presence beyond Earth. Our flagship project, Cosmic-1, is a cutting-edge autonomous robot designed for outdoor construction, capable of significantly enhancing the...

  • Lead Robotics Engineer

    2 weeks ago

    San Francisco, California, United States Cosmic Robotics Full time

    Company OverviewCosmic Robotics is at the forefront of innovation in the robotics sector, focusing on the creation of autonomous construction technologies aimed at expediting the global shift towards renewable infrastructure and expanding human presence beyond our planet. Our flagship project, Cosmic-1, is a groundbreaking autonomous outdoor construction...

  • Lead Robotics Engineer

    2 weeks ago

    San Francisco, California, United States Cosmic Robotics Full time

    Company OverviewCosmic Robotics is a pioneering startup focused on creating autonomous technologies for construction, aiming to expedite the global shift towards renewable energy and expand human presence beyond our planet. Our flagship project, Cosmic-1, is an advanced autonomous outdoor robot designed to navigate solar construction sites and install solar...

  • Senior Robotics Engineer

    6 days ago

    San Francisco, California, United States Chef Robotics, Inc. Full time

    About Chef Robotics, Inc.Chef Robotics, Inc. is a pioneering company in the field of intelligent machines, with a mission to accelerate the development and deployment of robots in the physical world. Our focus is on the food industry, where we aim to revolutionize the way food is prepared and served.Job SummaryWe are seeking a highly skilled Robotics...

  • Machine Learning Engineer

    2 days ago

    San Francisco, California, United States Arbeit Consulting Full time

    Job OverviewArbeit Consulting is seeking a highly skilled Machine Learning Engineer - Robotics Expert to join our team. As a key member of our robotics software development team, you will be responsible for designing, developing, and deploying machine learning models that drive innovation in robotics.Key ResponsibilitiesRobotics Product Development:...

  • Lead Robotics Systems Engineer

    1 week ago

    San Diego, California, United States Cubiq Recruitment Full time

    Principal Engineer in Autonomous RoboticsLocation: Remote/HybridCompensation Range: $150,000 - $180,000Employment Type: Full Time - Hybrid (Remote on designated days)Cubiq Recruitment is partnering with a pioneering firm in the autonomous technology domain to enhance their software engineering team with a seasoned professional specializing in autonomy.This...

  • Mechanical Engineer – Mobile Robot

    2 months ago

    San Francisco, California, United States Symbotic Full time

    Mechanical Engineer – Mobile Robot (All Levels)Time type: full timePosted on: July 31, 2024Job requisition id: R3781What we needSymbotic is seeking an AdvancedMechanical Engineer to join our Mobile Robot Engineering team within our Core Hardware Engineering org. You will be responsible for working on the creation, modification and improvements of robotic...

  • Mechatronics/Mechanical Engineer

    1 week ago

    San Francisco, California, United States Humba Ventures Full time

    About Humba VenturesWe're pioneering a revolutionary approach to solving the most pressing challenges in the logistics and supply chain industry. By harnessing the power of robotics and distributed software, we're creating a new class of products that can transform the way goods are moved and stored.Our mission is to address the growing pains of the supply...

  • Robotics Systems Engineer for a Leading Consumer Goods Firm

    7 days ago

    San Jose, California, United States OSI Engineering Full time

    Job Summary:We are seeking a skilled Robotics Engineer to join our team at OSI Engineering. As a Robotics Engineer, you will be responsible for debugging robotic solutions, including robotic arms and other solutions built in-house.Key Responsibilities:Debugging robotic solutions, including robotic arms and other solutions built in-houseUnderstanding software...

  • Senior Mechatronics Engineer

    1 week ago

    San Francisco, California, United States Roman Health Pharmacy LLC Full time

    About the RoleWe are seeking a highly skilled Senior Mechatronics Engineer to join our team at Roman Health Pharmacy LLC. As a key member of our engineering team, you will be responsible for designing, developing, and deploying AI-enabled robot cells for material handling and logistics applications.Key ResponsibilitiesCollaborate with cross-functional teams...