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Robotic Systems Support Engineer
2 months ago
Clear Labs (CL) leverages advanced next-generation sequencing (NGS) technology to streamline intricate diagnostics across clinical and applied sectors. By developing a fully automated platform that integrates DNA sequencing, robotics, and cloud-based analytics, Clear Labs makes genomics applications more accessible, enhancing clarity in diagnostics.
Position Summary:The Field Service Engineer is a pivotal role within the Technical Support team, collaborating closely with all members of the Client Care Team. This position is essential for the maintenance and support of both in-house and field-installed robotic systems, engaging in both proactive and reactive service activities as required.
Key Responsibilities:- Conduct preventative maintenance and emergency repairs on robotic systems.
- Engage with customers through various communication channels, instilling confidence in both personal capabilities and the overall expertise of Clear Labs.
- Maintain comprehensive records of site visits and detailed service reports.
- Provide constructive feedback to internal teams to identify failure points and enhance system reliability.
- Assist the Client Care team to optimize equipment uptime and responsiveness.
- Support logistics to ensure timely shipping of products and maintain appropriate inventory levels.
- Exhibit a professional demeanor at all times when interacting with customers and vendors.
- Bachelor's degree in a relevant field is strongly preferred.
- Willingness to travel frequently, with expectations of 25 to 75% travel per month, including some weekend commitments.
- Hands-on experience in field service, ideally within the biotech, life sciences, or robotics sectors, including familiarity with laboratory safety protocols.
- Strong troubleshooting abilities in electronics, electromechanical systems, robotics, and associated networking components.
- Prior experience with Hamilton liquid handlers is highly desirable; certification in Hamilton service training is a plus.
- Exceptional communication skills and the ability to manage customer expectations while delivering outstanding service.
- Physical capability to lift and move up to 80 lbs on an occasional basis.
- Must be authorized to work in the US without the need for immigration sponsorship.
The hourly wage is competitive and commensurate with experience and qualifications. Additional benefits include a lunch stipend for days worked at headquarters and reimbursement for business-related personal phone expenses, up to $100 monthly, in accordance with Clear Labs' Travel and Expense Policy.
