Patient Care Coordinator

7 days ago


Harvey, Louisiana, United States Ortho Sport and Spine Physicians Full time
Job Title: Patient Care Coordinator

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics throughout the United States. We are seeking a compassionate and organized Patient Care Coordinator to join our exceptional team.

Key Responsibilities:
  • Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
  • Optimize patient satisfaction, provider time, and treatment room utilization by checking in patients in a timely fashion
  • Maintain patient accounts by obtaining, recording, and updating demographic and financial information
  • Schedule patient appointments at the end of the visit
  • Maintain open communication with pre-cert team regarding orders for daily patients
  • Tracking and follow-up with patient cancellations and no shows
  • Performing daily audit of tasks assigned
  • Checking patients in by EMR and verifying demographics and insurance information
  • Following up on outpatient referrals and surgical referrals
  • Provides the patient with printout of appointments
  • Other duties as assigned
Requirements:
  • HIPPA and OSHA compliance; promote a safe work environment at all times
  • Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
  • Caring demeanor toward patients and co-workers
  • Clinical knowledge and familiarity with medical terminology
  • Working knowledge of computers, fax, copiers and other technology
  • Strong knowledge and understanding of electronic medical records software
  • Prior medical receptionist experience, preferably in an orthopedic setting is a plus
  • Strong administrative skills, with attention to detail in accuracy
  • Bilingual (English/Spanish) is a plus
Education/Experience:
  • High School Diploma or GED required
  • Associate or higher degree preferred
  • 1 year medical front desk experience
  • Customer service background
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work.

Physical Demands:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 20 pounds at times.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.


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