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Team Lead

2 months ago

Harvey, Louisiana, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals and participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals and promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions and locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area and arranging and organizing merchandise
  • Identify shrink and damages and organize and maintain availability of carts/flatbeds
  • Assist members with transporting items and utilize cart retrieval equipment according to company policies and procedures
  • Maintain parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Provide funds for proper register operation and create and interpret financial analysis reports
  • Assist with accounting-related investigations and prepare daily deposits
  • Prepare and oversee Cash Fund Transfers and investigate overages and shortages in cash register drawers and accounting office
  • Maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs
  • Collaborate with managers, co-workers, customers, and other business partners
  • Analyze and apply information from multiple sources and monitor progress and results
  • Identify and address improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices
  • Implement related action plans and use the Open Door Policy
  • Assist management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools
  • Determine customer needs and business priorities and coordinate and execute work assignments
  • Provide advice, feedback, and support to ensure timelines and work quality are achieved
  • Model and help others with how to adapt to change or new challenges
What We Offer

We offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

  • Health benefits include medical, vision, and dental coverage
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at

The hourly wage range for this position is $19.00 to $27.00

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.