Treasury Management Support Specialist

2 days ago


Houston, Texas, United States Texas First Bank . Insurance Full time
Job Summary

We are seeking a highly skilled Treasury Management Support Specialist to join our team at Texas First Bank. As a key member of our operations team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and delivering excellent customer experiences.

Key Responsibilities
  • Act as the primary point of contact for Treasury Management customers, Bank colleges, and service partners.
  • Implement and set up Treasury Management services, including ACH, Business Online Banking, Lockbox, Positive Pay, Remote Deposit Capture, and Wire Transfers.
  • Generate customer documents, coordinate signatures, and activate enrollment input into the applicable Treasury Management platform/system.
  • Perform customer maintenance, ensuring all documentation is completed, scanned appropriately, and placed in the customer file folder according to procedures.
  • Monitor Business Online Banking enrollment forms, Bill Pay enrollments, and Positive Pay exceptions on a daily basis.
  • Report Remote Deposit Capture processed items over $25,000 on a daily basis.
  • Maintain Excel worksheets tracking records of all Treasury Management enrollments and maintenance requests.
  • Process service termination requests.
  • Independently handle customer issues and problems, focusing on timely and accurate resolution.
  • Utilize independent judgment based on knowledge and understanding of bank functions, policies, procedures, and compliance requirements.
  • Communicate effectively with all internal and external personnel.
  • Recommend process changes to improve efficiencies and enhance customer service experiences.
  • Identify and promote cross-selling opportunities to support revenue growth, build relationships, and support customer needs.
  • Stay current on Treasury Management policies, procedures, product knowledge, and industry advancements.
Requirements
  • High school diploma or equivalent.
  • Banking experience, preferably in Treasury Management products/services and Account Analysis.
  • Ability to work well independently and within a team environment with proven ability to meet deadlines.
  • Strong attention to detail and accuracy skills are a must.
  • Communication skills - written, verbal, and interpersonal.
  • Proficient in Microsoft Office suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, Teams, and Word).
  • The ability to travel via personal vehicle is required.
Working Conditions

Scheduled hours are generally Monday through Friday, 8:00 AM to 5:00 PM, with some after-hours and weekends as needed.



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