Treasury Management Operations Specialist
1 week ago
Enhance your career as a Treasury Management Support Specialist
Texas First Bank, a prominent independent community bank, has been serving the Southeast Texas region since 1973. With a commitment to our employees and the communities we serve, we pride ourselves on being one of the fastest-growing financial institutions in the area.
Position Summary:
The Treasury Management Support Specialist is accountable for delivering comprehensive operational assistance across four essential areas: implementation, training, customer service, and cross-selling of Treasury Management services. This role requires close collaboration with both internal teams and external clients to ensure exceptional service delivery, meeting customer needs, and facilitating a seamless support process.
Key Responsibilities:
- Serve as the primary liaison for Treasury Management clients, banking colleagues, and service partners.
- Facilitate the implementation and setup of Treasury Management services, including ACH, Business Online Banking, Lockbox, Positive Pay, Remote Deposit Capture (RDC), and Wire Transfers.
- Prepare customer documentation, coordinate necessary approvals, and manage the activation of services within the Treasury Management system.
- Conduct customer maintenance tasks, ensuring all documentation is accurately completed and filed according to established procedures.
- Manage Account Analysis Maintenance forms and ensure proper billing codes are activated for accurate service charge assessments.
- Monitor Business Online Banking enrollments, Bill Pay enrollments, and Positive Pay exceptions on a daily basis.
- Maintain records of all Treasury Management enrollments and service requests using Excel tracking sheets.
- Process requests for service terminations efficiently.
- Independently address customer inquiries and issues, ensuring timely and accurate resolutions.
- Utilize sound judgment in accordance with bank policies, procedures, and compliance standards.
- Communicate effectively with all stakeholders, both internal and external.
- Identify opportunities for process improvements to enhance customer service experiences.
- Promote cross-selling opportunities to support revenue growth and strengthen client relationships.
- Stay informed on Treasury Management policies, product knowledge, and industry trends to provide up-to-date information to clients.
- Educate colleagues on Treasury Management products and services, becoming a valuable resource across departments.
- Assist with special projects and system upgrades as needed.
- Other responsibilities may be assigned as necessary.
Qualifications:
- High school diploma or equivalent required.
- Experience in banking, particularly in Treasury Management products and services, is preferred.
- Ability to work independently and collaboratively within a team environment, consistently meeting deadlines.
- Strong analytical skills with attention to detail and accuracy.
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
- Willingness to travel as required.
- Standard working hours are Monday through Friday, with some flexibility for after-hours and weekend work as needed.
Salary Grade 04
EOE/Disability/Veteran
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