Treasury Management Operations Specialist

2 months ago


Houston, Texas, United States Texas First Bank . Insurance Full time
Job Overview

Enhance your career as a Treasury Management Support Specialist

Texas First Bank, established in 1973, is recognized as one of the rapidly expanding financial institutions in Southeast Texas. As a prominent independent community bank, we operate 27 banking centers across seven counties. Our employees are our greatest asset, dedicated to fostering the success of our communities and clients. We prioritize the growth and development of our team members while supporting our local communities.

Position Summary:

The Treasury Management Support Specialist is tasked with delivering comprehensive operational support across four essential components: implementation, training, customer service, and cross-selling of Treasury Management services. This role requires close collaboration with both internal and external clients to ensure outstanding support, address needs, coordinate all facets of the support process, and provide exceptional customer experiences. A solid understanding of all Treasury Management products and services, along with their integration into our clients' operations and the overall banking framework, is crucial.

Key Responsibilities:

  • Serve as the primary liaison for Treasury Management clients, bank colleagues, and service partners.
  • Facilitate the implementation and setup of Treasury Management services, including ACH, Business Online Banking, Lockbox, Positive Pay, Remote Deposit Capture (RDC), and Wire Transfers.
  • Prepare customer documentation, coordinate necessary signatures, ensure appropriate approvals, and activate enrollments in the relevant Treasury Management platform.
  • Conduct all customer maintenance tasks, ensuring documentation is accurately completed, properly scanned, and organized in customer files according to established procedures.
  • Manage Account Analysis Maintenance forms for setup and ensure special billing codes are activated, verifying accurate billing and service charge assessments.
  • Monitor Business Online Banking enrollment forms, Bill Pay enrollments, and Positive Pay exceptions on a daily basis.
  • Generate daily reports for Remote Deposit Capture (RDC) processed items exceeding $25,000.
  • Maintain an Excel tracking sheet for all Treasury Management enrollments and maintenance requests.
  • Process requests for service terminations.
  • Independently address customer issues and challenges, focusing on timely and accurate resolutions. Collaborate with others to resolve escalated problems and achieve objectives.
  • Utilize sound judgment based on knowledge of banking functions, policies, procedures, and compliance requirements.
  • Communicate effectively with all internal and external stakeholders.
  • Propose process improvements to enhance efficiency and customer service experiences.
  • Identify and promote cross-selling opportunities to drive revenue growth and support customer needs.
  • Stay informed about Treasury Management policies, procedures, product knowledge, and industry advancements. Keep abreast of product updates and changes in system processes.
  • Leverage expertise to educate others on Treasury Management products, services, sales techniques, and processes, becoming a valuable resource for various departments and internal clients.
  • Assist with special projects, system upgrades, or strategic initiatives as required.
  • Other duties may be assigned as necessary.

Qualifications:

  • High school diploma or equivalent.
  • Experience in banking, particularly with Treasury Management products and services, as well as Account Analysis.
  • Ability to work independently and collaboratively within a team environment, demonstrating a proven track record of meeting deadlines.
  • Strong analytical skills to assess situations logically and creatively develop solutions.
  • Exceptional attention to detail and accuracy.
  • Effective communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, OneNote, OneDrive, PowerPoint, Teams, and Word).
  • Ability to travel using a personal vehicle as required.
  • Standard working hours are typically Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours and weekend work as needed.

Salary Grade 04

EOE/Disability/Veteran



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