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Healthcare Customer Service Representative

2 months ago

Westlake, Ohio, United States Cleveland Clinic Full time

About Cleveland Clinic Children's Hospital for Rehabilitation:
Cleveland Clinic Children's Hospital for Rehabilitation is renowned for its commitment to providing exceptional healthcare services. Our facility is consistently recognized among the top children's hospitals, where you will collaborate with dedicated professionals who are passionate about making a difference in the lives of our patients.

Role Overview:
As a Patient Service Specialist, your primary responsibility will be to deliver comprehensive and proactive customer service to patients and visitors throughout their healthcare journey. You will manage a variety of patient requests, including appointment scheduling, registration, tracking, and addressing general inquiries.

Key Responsibilities:
- Ensure a positive first impression for patients and visitors, fostering a welcoming atmosphere.
- Handle patient inquiries and concerns efficiently, utilizing the HEART Model to enhance the patient experience.
- Assist with patient registration, insurance verification, and appointment scheduling while adhering to established standards.
- Facilitate billing processes, ensuring compliance with organizational quality and productivity standards.
- Maintain accurate and confidential patient information, including insurance and billing details.
- Encourage and educate patients on utilizing front-end technology, enhancing their overall experience.

Qualifications:
- High School Diploma or GED required.
- Minimum of two years of experience in patient registration, appointment scheduling, or customer service.
- Strong communication and organizational skills are essential for interacting with a diverse patient population.

Work Environment:
This role requires the ability to operate office equipment, stand, walk, or sit for extended periods, and navigate a fast-paced environment. You may be required to lift and transport items up to 25 pounds.

Commitment to Care:
At Cleveland Clinic, we prioritize the well-being of our caregivers and are dedicated to fostering a supportive work environment that promotes professional growth and development.