Customer Service Representative

2 days ago


Westlake, Ohio, United States IMCD Group Full time
Customer Service Representative Job Description

IMCD Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Accurately and timely enter customer orders into our ERP system
  • Provide pricing information and arrange special freight as needed
  • Process returned material authorizations and credit memos
  • Follow up on warehouse shipments and principal follow-ups
  • Build and sustain relationships with key customer accounts
  • Attend and participate in weekly alignment meetings and monthly department meetings
Requirements:
  • Associate degree or three years equivalent call center experience
  • Excellent customer service skills and ability to interact with customers and team members in a professional manner
  • Ability to multitask and switch focus quickly
  • Deadline-driven, detailed oriented, and conscientious
  • Proficient with common computer programs, including Microsoft Office
What We Offer:

IMCD Group is a growing and expertise-driven company that offers a dynamic and supportive work environment. We are committed to delivering value and acting responsibly. As a Customer Service Representative, you will have the opportunity to make a real difference and work with a talented team of professionals.



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